为什么你们给了UPS运单号,UPS却说没拿到货

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为什么你们给了UPS运单号,UPS却说没拿到货.请客服查实.
UPS客服反馈如下:
Thank you for your e-mail.

I am showing that this is a valid tracking number but I do not have any tracking information on it at this time. I would suggest contacting the shipper to verify that the shipment was sent as scheduled.

Once the shipment begins to move you can continue to track it here at ups.com.

Please contact us if you need any additional assistance.

Shannon M.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to my.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.

客服

您好，我们会尽快帮您核查的，请您耐心等待一下